Client: Leading telecommunications company in Chile

Challenge: The client required a service for the operational continuity of its clients' monitoring platforms.

Solution: A specialized support contract on monitoring platforms was delivered, which allowed the client to obtain a service of commitment and involvement with its monitoring platform, with a 24×7 modality.

Benefits

-30% savings on specialized IT platform management costs.

-40% time improvement associated with the handling of critical tickets

-25% improvement due to the significant visibility of the monitoring platform to its customers

Monitoring is a vital part of any modern information technology system. An effective monitoring platform can help companies keep their systems running efficiently, detect problems before they become major failures, and reduce long-term maintenance costs. However, for a monitoring platform to be effective, it also requires solid and reliable support.

Support for a monitoring platform should not only address any technical issues that may arise, but should also help companies understand the data being monitored and how to use it to improve efficiency and productivity. Support should be provided by technology experts with experience in monitoring systems, and should be accessible at all times to ensure a quick response in the event of problems.

In the previous article, we highlighted some success stories in which Anidalatam provided support for monitoring platforms to companies in various industries. In one such case, Anidalatam worked with a financial services company to provide support for a monitoring platform that tracked customer activity and financial markets. Anidalatam's support team provided a quick and effective response to any technical issues, and also helped the company analyze the monitoring data to identify trends and patterns that could be used to improve financial services.

In another case, Anidalatam provided support for a monitoring platform for a logistics and transportation company. The support team worked closely with the company to understand their specific needs and objectives, and adjusted the monitoring platform to suit their unique needs. As a result, the company was able to effectively monitor its vehicle fleet and optimize its transportation routes and operations to reduce costs and improve efficiency.

In both cases, the support provided by Anidalatam enabled the companies to keep their monitoring systems running effectively and get the maximum value from the data they were collecting. In addition, the support helped these companies identify and resolve technical issues quickly, allowing them to avoid costly downtime and maintain business continuity.

In short, support is a vital part of any effective monitoring platform. Companies looking to implement a monitoring platform must ensure that robust and reliable support is provided to ensure a quick response in the event of technical issues and to help understand and leverage monitoring data. With the right support, companies can get the most out of their monitoring platform and improve the efficiency, productivity and overall performance of their IT systems.

1. SolarWinds: This is a market-leading IT monitoring platform that helps businesses monitor and manage their IT systems in real time. SolarWinds offers a variety of IT monitoring solutions, including network monitoring, application monitoring, server monitoring and more. A link to the SolarWinds home page may be useful for readers looking for more information on IT monitoring platforms.

https://www.solarwinds.com/

2. Dynatrace: This is another market-leading IT monitoring platform that helps companies monitor and manage their IT systems in real time. Dynatrace offers a cloud application monitoring solution that provides complete visibility into complex cloud and on-premises application environments. A link to Dynatrace's home page may be useful for readers looking for more information on cloud application monitoring.

https://www.dynatrace.com/

Monitoring platform

Monitoring platform