On-line monitoring.
CLIENT
SAAM -Chile
It is a Chilean multinational company that provides services to international trade through its three business divisions: Port Terminals, Tugboats and Logistics. With 59 years of experience, SAAM is present in 14 countries in North, Central and South America, generating employment for more than 8 thousand workers.
Implementation time: 3 months, in its main phase.
CHALLENGE
In 2018, SAAM required a monitoring service to have its IT platforms online worldwide. As one of the leading logistics companies in the Americas, its operation is critical and considers a high volume in container movement, merchandise, port coordination, export, import, etc.
This problem was summarized in three main needs:
- Cost savings in the operation of IT services.
- 7×24 coverage for monitoring
SOLUTION
Strategic alliance with Anida Latam, covering ICT Platform Monitoring services. This is a quality service, at a regional level, that guaranteesSAAM's operational continuity, through processes, technologies and people, including the adaptation of technologies based on Machine Learning and RPA, in order to achieve a high degree of predictability in the management of the operation and reduce human errors, allowing to achieve speed and agility in their corporate strategies.
BENEFITS
- Centralization of the operation.
- Improved administration and support procedures.
- Knowledge diversification in all subsidiaries.
- Comprehensive monitoring.
- Improved notification time.
- Automation in information management and reporting.
- Efficiency in operational costs.
- Efficiencies in technology and economies of scale.
- Increased focus on the business
COMMITMENTS FULFILLED
- Better quality of service received, by having a single provider, simplified processes, a service focused on business needs, and 24×7 attention.
- Effective measurement of SLAs through its predictive monitoring platforms.
- Flexible and efficient contract, with flexibility in the incorporation of new operations through a tariff.
On-line monitoring
On-line monitoring
In conclusion, online monitoring is a fundamental tool to ensure the success of any project. Thanks to technology and advances in digitalization, it is possible to have access to real-time information that allows quick and effective decisions to be made.
The success stories presented in this article demonstrate how online monitoring can be used in different industries and situations. From early detection of faults in industrial machinery, to monitoring air quality in cities, to tracking seismic activity in hazardous areas.
In addition, online monitoring not only makes it possible to detect problems, but also to prevent them. By having constant and accurate information, it is possible to anticipate critical situations and take preventive measures to avoid major damage.
It is important to note that online monitoring is not a tool exclusively for large companies or projects. Nowadays, there are accessible solutions that can be adapted to different needs and budgets, which allows small and medium-sized companies to benefit from this technology.
In summary, online monitoring has become an essential tool for success in any project or industry. The possibility of having real-time information, detecting and preventing problems, and making quick and effective decisions, make this technology a key ally in today's business world.
Cyber incidents caused by the "human factor" are often attributed to occasional employee error, but a more important element is often overlooked: deliberate malicious behavior by staff.
Cyber incidents caused by the "human factor" are often attributed to occasional employee error, but a more important element is often overlooked: deliberate malicious behavior by staff.
