Based on its premise of "customer satisfaction and loyalty", Anida Latam informed that it has restructured the Operations Management, led for about 20 years by Andrés Cuneo, Founding Partner of the company, and that today it has been transformed into a Services Management that will focus on customer satisfaction.
The leadership of this new area will be in the hands of Victor Palma, a highly recognized professional in the IT industry with 25 years of experience.
Meanwhile, Andrés Cuneo, former Operations Manager of the company, will be responsible for the recently created Customer Satisfaction Management, an area that he will lead, contributing all his know-how and what has been his personal and professional motivation during all these years: customer satisfaction.
"Together with the Service Manager team, the new structure aims to strengthen the relationship with customers, ensuring the quality of the committed service, the expected standards and the growth of contracts, as a way of living the closeness and knowledge of their needs and expectations. This new structure aims to have a greater focus on maintaining not only the operation but also satisfaction, which, we believe, is the only way to build long-term relationships," said Andrés Cuneo.
Managing a database can have its complexities if we are not specially trained for it, ranging from simple problems to issues that could really become a "headache" for the company because, ultimately, it will affect access to information that is key to the business.
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