Outsourcing of IT services
Customer
Company dedicated to the supply of drinking water in Chile.
CHALLENGE
For the first time, the client was faced with a new service and management concept. A practical and dynamic solution was proposed that could give confidence that the service offered met expectations, both for the client's IT team and its internal customer.
SOLUTION
We delivered a support and administration contract for the client's systems, superior to what was indicated in the bidding conditions, in order to generate added value to the service provided with processes in line with an IT service and continuous improvement. In this way, the client will be able to perceive that its technological partner accompanies it in its processes and future changes in its business.
BENEFITS
- 25% savings in IT administration costs.
- 15% savings on Iass platform costs, through Capacity Planning delivery.
- 98% improvement in service request response times.
- 50% reduction in the response times of the Service Desk in ticket attention.
- 100% coverage of subsidiaries attached to the customer's service.
In conclusion, IT outsourcing is an increasingly common practice in companies seeking to improve efficiency and reduce costs. ANIDA is an example of how IT outsourcing can be an effective strategy to achieve these goals.
ANIDA has managed to significantly improve the management of its processes thanks to the outsourcing of IT services, which has allowed it to concentrate on its core business and improve the quality of its services to its clients.
Outsourcing IT services has also allowed ANIDA to reduce costs in infrastructure and in hiring highly qualified personnel, which translates into greater profitability for the company.
However, it is important to keep in mind that IT outsourcing is not a magic solution that will solve all of a company's problems. It is necessary to choose the service provider carefully and establish a relationship of trust and transparency.
In addition, it is essential to have a skilled and committed internal IT team to ensure good vendor relationship management and to make sure that the company's processes are compatible with the vendor's systems.
In summary, IT outsourcing can be an effective strategy to improve efficiency and reduce costs in companies, as long as it is done carefully and strategically. ANIDA has demonstrated how IT outsourcing can be a successful solution, and is an example for other companies looking to improve their process management.
More info here
For the first time, the client was faced with a new service and management concept. A practical and dynamic solution was proposed that could give confidence that the service offered met expectations, both for the client's IT team and its internal customer.
A contract for support and administration of the client's systems was delivered.
Outsourcing of IT services
Outsourcing of IT services
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