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NETWORK MANAGEMENT SERVICE

Networks are essential in times when communications and business are online. Trends like work from anywhere demand robust, affordable, and secure networks. Added to these new requirements are native cloud architectures, which are replacing the design of traditional networks. Migration to the cloud requires new tools to monitor the visibility and flow of network traffic.

ANIDA's Monitoring Service enables, as powerful data center hardware devices are replaced by cloud-hosted applications and infrastructure, network performance monitoring is performed to analyze network packet traffic.

Scope

  • Switches
  • Routers
  • WLAN
  • Virtual Network Cloud Public
  • Firewalls
  • Balancers
  • Software-Defined Network
    Software-Defined WAN

ANIDA Service Desk (MSA)

  • Reception and registration of applications.
  • Control and monitoring of incidents or requests.
  • Escalations between various specialist areas.

Backup Management and Governance

  • Service Manager for the Management and Monitoring of customer requirements.
  • Online Reports through our Self-Care Portal

Platform Operation

  • Review of basic operating parameters through a checklist.
  • Level 1 support (automated and manual) based on procedures.
  • Incident Management.

Predictive Monitoring and Management

  • Component Monitoring
  • Predictive Monitoring
  • Anomaly Monitoring and Prediction of all IT Platform services