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DATA CENTER MANAGEMENT SERVICE

Our IT infrastructure monitoring captures the health and resource utilization of IT infrastructure components that reside in a data center, edge, infrastructure as a service (IaaS), or platform as a service (PaaS) on the cloud.

We provide real-time insight into the impact of performance degradation on clients, taking into account increased multi-cloud adoption. ANIDA's predictive IT infrastructure monitoring improves business outcomes and provides visibility across hybrid infrastructures and emerging architectures (e.g., containers and micro-services), along with the ability to monitor IoT devices.

Scope

  • Operating systems
  • Database Instance
  • Applications (Active Directory, Exchange, etc.)
  • Virtualization Host
  • Storage
  • Websites
  • Virtual Machine Cloud Public
  • RDS Cloud Public Instance
  • Container Cloud Public and Data Center

ANIDA Service Desk (MSA)

  • Reception and registration of applications.
  • Control and monitoring of incidents or requests.
  • Escalations between various specialist areas.

Backup Management and Governance

  • Service Manager for the Management and Monitoring of customer requirements.
  • Online Reports through our Self-Care Portal

Platform Operation

  • Review of basic operating parameters through a checklist.
  • Level 1 support (automated and manual) based on procedures.
  • Incident Management.

Predictive Monitoring and Management

  • Component Monitoring
  • Predictive Monitoring
  • Anomaly Monitoring and Prediction of all IT Platform services

Contact Us!

CHILE
(+562) 2591 9900

Business hours 9:00 – 19:00

OFFICE
Galvarino Gallardo 2150
 Providencia – Santiago

PERÚ
(+511) 480 1123

Business hours 9:00 – 18:00

OFFICE
Cal. German Schreiber N° 276
San Isidro – Lima

EEUU
(+1) 305 200 8712

Business hours 9:00 – 18:00

OFFICE
2525 Ponce de Leon Blvd. Suite 300
Coral Gables – Florida

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