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RPA, Which processes to automate?

According to data from Statista, the global RPA market is estimated to grow to more than US$13 billion by 2030. These are important projections for a technology that promises to continue to rise due to its productivity benefits. If your company intends to start an automation project, it is key to have a clear definition of which processes are most suitable to consider.
anida rpa

RPA, or Robotic Process Automation, is a technology that has gained ground in the business world by adding value to businesses, since it makes it possible to increase productivity, minimizing human errors.

Based on software robots or bots, which perform unimportant business tasks to streamline company operations and reduce costs, its application allows people to dedicate themselves to tasks that really add value to the company, leaving RPA in charge of those repetitive and tedious tasks.

This market is expected to grow globally to more than US$13 billion by 2030, an increase of more than US$12 billion compared to 2020, according to Statista data.

According to estimates, almost half of all work activities in the world can be automated in the next few years. Due to its benefits, it is a technology with great potential that we can already see applied in different areas of the market.
But what processes to choose when we want to start an automation project in our organization? As recommended by José Campos, Project and Automation Manager at Anida Latam, it is important to consider the following characteristics:

  • Processes with a high level of transactions
  • Processes composed of manual and repetitive tasks and activities
  • Processes that generate limited parameters in decision making
  • Processes that require access to multiple systems for their execution
  • Processes in which the information is digital and structured
  • Important use cases

The executive adds that it is important to start with a business case. “Start with a Quick-Win, that is, a relevant process, a project with quick results and a clear ROI”. Ideally, approach processes of low complexity and high impact, which are great candidates for automation.
The specialist adds that one of the main errors and that can lead to unexpected results, is when the correct case is not chosen, which is relevant and can be automated. For example, there are no benefits to automating processes of low complexity and low impact, nor is it advisable to tackle processes that are highly complex but do not have a greater impact.

On the other hand, it is also not a good idea to tackle highly complex and high-impact processes at the outset. Beforehand, the Anida Latam specialist recommends, “you have to gain experience with Quick Win processes.” Many times, organizations also want to start from the beginning by automating everything, which is complex and will surely not come to success.
“At Anida Latam we aim to find those Quick-Wins, in order to obtain tangible benefits for the organization, improving the performance, efficiency and quality in the execution of business processes through intelligent automation”, details the Project and Automation Manager of Nest Latam.

“Our offer is available as a service (RaaS), which seeks that employees focus on activities of value to the company and leave repetitive tasks in the hands of the company’s Robot Operations Center”, he concludes.

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