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Anida Latam strengthens focus on customer satisfaction through a new Service Management

Based on its premise of “customer satisfaction and loyalty”, Anida Latam restructured the Operations Management, led for around 20 years by Andrés Cuneo, Founding Partner of the company, and which today has become a Services Management that will have customer satisfaction as its focus.

The leadership of this new area will be in the hands of Víctor Palma, a highly recognized professional in the IT industry with 25 years of experience.

andres ingles

Meanwhile, Andrés Cuneo, former Operations Manager of the company, takes the responsibility for the also recently created Customer Satisfaction Management, an area that he will lead by contributing all his knowledge and what has been his personal and work motivation during all these years: customer satisfaction.

“Together with the Service Manager team, the new structure aims to strengthen the relationship with customers, ensuring the quality of the committed service, the expected standards and the growth of contracts, as a way of experiencing closeness and knowledge of their needs and expectations. This new structure points to a greater focus on maintaining not only the operation but also the satisfaction that, we believe, is the only way for long-term relationships”, Andrés Cuneo highlighted.

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